ID Frequently asked questions

Q: How do I get my ID card validated?
	A: Your ID Card is validated based on your enrolled credit hours at main campus. The magnetic strip on the back of your ID holds all the information for services you are eligible to receive here on campus; e.g. Access to the Campus Health Center, Activity Center, athletic events or the library.

Q: If my ID card is damaged, how do I replace my card?
	A: If your ID is damaged or worn from normal use, the card will be replaced at no charge when the old ID is turned in to the ID Services Office.

Q: If I change my name, or I have a status change, how do I replace my card?
	A: There is no charge to update your ID when you have changed your name or student status (e.g. undergraduate to graduate student). You must turn in the ID to the ID Services Office and a new one will be issued.
	[ back to top ]
Q: What's the best way to care for my card?
	A: There are a few rules to keeping your card in working order: Keep your ID card away from magnets because they will erase the encoded information Keep your ID card away from bulk erasers, radar transmitters, and large electronic motors Do not punch holes in the card Clean your ID card with warm water and mild soap, and dry it with a soft cloth or towel so you don't scratch the strip Do not keep it in a velcro closing wallet, as it may erase encoded information If you follow these guidelines, you can keep your ID card working for a long time.

Q: What if I've lost my ID and just need a replacement?
	A: To replace your ID you must come to the ID Services Office in Corbett Center. The replacement fee is $25.00 for each time you replace the ID. Identification documents, like a driver's license, or passport may be requested before a card is reissued.
	[ back to top ]
Q: What if I found my card after I lost it? Can I get my money back?
	A: Once an ID has been replaced the old card becomes invalid. It cannot be reactivated or used. If you find your lost card, destroy or turn it in to the ID Services Office. There is no refund if the old card is returned.

Q: Can I have more than one copy of my ID card?
	A: A student/employee may have only one valid card in their possession. Once an ID has been replaced, the old card becomes invalid. It cannot be reactivated or used in any manner.
	[ back to top ]
Q: What if I have had my ID stolen?
	A: There is no replacement fee for stolen ID when a copy of the police report is presented with the NMSU ID card listed as one of the items. The report must be dated no more than five (5) working days from the date of the theft., and turned into the ID Services Office no later than 30 days from the date of the theft.

Q: What if I need a replacement ID before I can get a copy of the police report?
	A: If you need a copy of your ID before you have received the police report copy then a $25.00 replacement fee must be paid. When the report is finally received and turned into the ID Services Office then the $25.00 fee will be reimbursed through the Accounts Payable Department within two weeks from the date the police report copy is received.
	[ back to top ]
Q: I'm withdrawing from NMSU. What do I do with my ID card?
	A: The ID card remains with the student.

Q: What if I'm returning to NMSU next semester?
	A: The student is expected to return with the same card if they return within a year of their last attendance. If the student does not return with the same card, the student will be charged the $25.00 replacement fee.
	[ back to top ]
Q: What if I'm graduating? Do I need to return my ID card?
	A: A graduating student may keep their ID card.