If you've got questions, we've got answers!
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Where is the University Accounts Receivable/Business Office located?
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What are University Accounts Receivable and the Cashier Office hours?
What do I do if I think my check to the University has bounced?
Where is the University Accounts Receivable/Business Office located?
University Accounts Receivable is located in Educational Services Center, Suite B (575) 646-4911. A satellite cashier office is located at Dona Ana Branch Community College and at many of the other DABCC Educational Centers.
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What are University Accounts Receivable and the Cashier Office hours?
Cashiers are available from 8am to 5pm Monday through Friday. They are located in the Educational Services Center and can be contacted by phone at 575-646-3927. Payments can be made 24 hours a day, 7 days a week through automated touch tone telephone (888-PAY-NMSU) or web at http://www.nmsu.edu/online/ - please select the PAY NMSU button.
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Do I have to buy Hospitalization Insurance?
No, the hospital insurance NMSU offers is an optional fee, unless you are a foreign student. Information about supplemental hospital insurance can be found at http://www.nmsu.edu/~shc/INSURANCE.htm. Foreign students must purchase the hospital insurance or show proof of other hospitalization coverage to the Center for International Programs. Center for International Programs will issue a waiver form, which must be turned into University Accounts Receivable. The deadline to waive, add or drop insurance is the last day to drop a course from your academic record during a session. See specific semester schedule of classes for this date.
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How do I withdraw from my classes?
Contact the Registrar's office at (575) 646-3411. Not attending classes does NOT cancel your registration. The date you officially cancel determines how much, if any, you must pay. See specific semester schedule of classes for dates and refund percentages.
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Will my grades be blocked if I still owe money?
No, grades are posted to an academic record regardless of the money due on an account. If a balance is due, official transcripts will be blocked, but unofficial transcripts can be ordered through the Registrar's Office. Grades can be viewed on the Web at http://www.nmsu.edu/online/.
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What do I do if I think my check to the University has bounced?
If your bank returns any check written to the University, you should call University Accounts Receivable at 575-646-4911. A service charge for a returned check is $20.
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How do I change my address with the University?
You can change your address by visiting the Registrar's Office or University Accounts Receivable located in Educational Services Center or college Dean's office. Always verify that the address on your registration documents is correct. Changing your address through the U.S. Post Office will not change your University address. Remember: all bills and refund checks will be mailed to the billing address on file. Wrong addresses can cause you costly delays.
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How do I change my meal plan or housing?
Housing and meal plan changes must be made with the Department of Housing and Residence Life located in the Educational Services Center (575) 646-3202.
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What time is the Business Office open?
University Accounts Receivable is open from 8am to 5pm, Monday through Friday. You may contact us by phone at 575-646-4911.
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Where do I get my student ID validation sticker?
Your student ID validation sticker can be obtained at University Accounts Receivable located in Educational Services Center or at Auxiliary Services located on the second floor of Corbett Center. Stickers will not be issued until a payment arrangement with the Business Office has been made.
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Can I cash checks at the Business Office?
Yes, you must have a NMSU student or staff ID that has a current validation sticker. You may cash personal checks up to $100 per day through the Cashier Office.
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How do I use my staff tuition waiver?
Once you have registered for classes, submit a staff/spouse waiver with all appropriate signatures to the Cashier's Office by the registration payment due date.
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How do I receive the NMSU employee dependent tuition rate for my children?
An application must be submitted to the NMSU Personnel Department. Once this application is received and coded by Personnel, if your dependent child has an appropriate class schedule, the reduced rate will be given. For deadline dates and class schedule requirements, please visit with the NMSU Personnel Office or their web site.
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Can I obtain some money back on a check which is payable to NMSU?
A check payable to NMSU must be applied to your account in total.
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How often do tuition rates change at NMSU?
Historically, tuition rates have increased on an average of 4% each year. Rates are contingent on the State of New Mexico's legislative actions towards educational funding. Rate increases are approved by NMSU's Board of Regents in the Spring of each year and implemented at the beginning of the first Summer session.
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