Trouble Tickets

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Simple

Ticket ID

Advanced- Select any combination of options below.

Priority Level

Emergency - Complete loss of service. No workaround available and work cannot reasonably continue.
Examples: Network, server, or database down, critical SunGard defect encountered.

High – Severe loss of service. No acceptable workaround. However, operation can continue in a restricted fashion.
Examples: Specific application or process not working but others are (Individual Banner process not running, SunGard defect encountered, etc.).

Medium – Minor loss of service. Impact is an inconvenience which may require a workaround to restore functionality.
Examples: SunGard defect encountered.

Low – No loss of service. Minor error that does not impede operation of system.
Examples: Incorrect text on form, instructions, FAQ, etc.

Date Issue Occured

Begin Date:

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End Date:

/ /

Module or Product the issue is occurring in.

Databases

TBAN	TRNG	CBAN	DBAN	UBAN	DEVL	DLUM	TLUM
ULUM	UAWX	UCRN	UCMM	UCAN	UODS	DODS	UOEM
RCAT	PCMS	PBAN	PROD	PAWX	PLUM	PCRN	PCMM
PCAN	PODS	Cognos-P	Cognos-U

Account (Username)