C.A.L.L The Crisis Assistance Listening Line

The Crisis Assistance Listening Line Volunteers Needed!
In June of this year WAVE received a grant from the New Mexico Department of Health to operate a crisis line. The CALL, which will be a 24-hour crisis line for southern New Mexico is scheduled to be fully operational by August and is currently accepting applications for volunteers to operate this important community resource. A forty hour training will be provided August 11-15, with subsequent sessions throughout the semester. Volunteers will be expected to cover a minimum of one four hour shift per week.

Crisis Line Volunteer Application

Personal Information
First Name:
Last Name:
E-mail:
Phone:
Street Address:
City:
State:
Zip:
Date of Birth:
Are you a student?	Yes No
If so, where?
Employer:
Position:

References
Name:
Phone:
E-mail:

Name:
Phone:
E-mail:

Name:
Phone:
E-mail:

Questions
How did you find out about the crisis line?

Why would you like to volunteer at the crisis line?

Describe any previous experience which might help you as a help-line volunteer:

Describe your education.

Crisis line volunteers help people from varied backgrounds with different values and lifestyles. Are there any types of caller of issue which might be difficult for you to handle non-judgmentally?

Crisis intervention work can be stressful. What causes stress in your life, and how do you deal with it?

Have you recently experienced any significant loss in your life? If so, briefly describe it.

What do you hope to gain from volunteering at the crisis line?

Do you have any concerns about potential conflicts with your commitment to the crisis line? If so, describe.

What languages do you fluently speak?

Have you ever been arrested or convicted of a misdemeanor or felony? Please explain:


Pre-Training Test
The following is a pre-training test required by all applicants. We do not expect you to necessarily know the answers or to do well on this test. It is just an instrument used to gauge where people are at before they are trained. You will take a more extensive test after training which will include these questions.
1. What are the six symptoms of depression?

2. Depression can be caused by which of the following? (check all that apply)
	Some medications Family history of depression Organic Chemistry Class Certain diseases A traumatic event
3. Name three different types of domestic abuse:

4. How is a Crisis line different from counseling or therapy?

5. What kinds of things might people call the crisis line about?

6. What are three personal qualities that a crisis line volunteer must possess?

7. What are three warning signs that someone may be considering suicide?

8. A man calls the crisis line and says that he just found a bag of marijuana in his 13-year-old son’s sock drawer. List four emotions that the father might be experiencing:

9. What does it mean to establish rapport?
	To find out why someone called To get the caller to agree on a solution To create feelings of respect and trust To give a caller good advice